Guide to The Reserve by Citi Travel

Jul 21, 2025

Citi Travel^® offers eligible Citi credit cardmembers a convenient and easy-to-use site with access to a curated collection of 4.5- and 5-star hotels and resorts – The Reserve.

The Reserve offers stays that include additional amenities and privileges when booked with Citi Travel. Only select Citi credit cards are eligible to receive The Reserve benefits. Please review the benefits of your individual Citi card for exact information.

What hotels are in The Reserve by Citi Travel?

The Reserve exclusively contains premium 4.5- and 5-star hotels.

Citi Travel contains a large selection of both chain and boutique hotels. Citi Travel is consistently adding to this list, and has recently added Omni as the first major Reserve and Hotel Collection partner. This exciting addition has brought in 49 properties across both Collections, including the renowned Omni PGA Frisco Resort, where guests can experience the luxuries of the resort and the life of a professional golfer, among other lavish offerings.

What are the benefits of The Reserve?

The Reserve gives you all the benefits of the Hotel Collection, plus some deluxe extras.

When you book a hotel with The Reserve rate at checkout, you will receive daily breakfast for two, complimentary Wi-Fi, a complimentary $100 experience credit (which can be used on many on-property purchases ranging from food to spa treatments), early check-in and late checkout privileges based on availability, and the possibility of a complimentary room upgrade based on availability. The experience credit varies by property.

Citi Travel is also an excellent way to experience certain hotels with additional perks that might not be available when booking directly. And, if you book with Citi Travel using a credit card that earns ThankYou^® Points, you can earn additional points that you can redeem for even more travel.

How do you book hotels with The Reserve by Citi Travel?

To reserve your room, begin by logging onto Citi Travel or on the Citi Mobile^® App using your Citi Online User ID and password. Once there, enter your destination, travel dates, number of guests and number of rooms. On the results page, each property will have a tag indicating which tier of the program it corresponds to – look for the ones that say The Reserve.

You must select the room rate corresponding to The Reserve to receive the benefits. Once you’re ready to pay, you have the convenient option to pay for all or some of the stay with any combination of your ThankYou Points.

Disclosure: This article is for educational purposes. It is not intended to provide legal, investment, or financial advice and is not a substitute for professional advice. It does not indicate the availability of any Citi product or service. For advice about your specific circumstances, you should consult a qualified professional.

Citi Travel is powered by Rocket Travel by Agoda.

The Reserve Benefits

$100.00 Experience Credit

The complimentary $100.00 Experience Credit is determined by each hotel and shall be valued at $100.00 (USD). Please contact the hotel directly to inquire about what services are included with the $100.00 Experience Credit. The $100.00 Experience Credit may be in the form of a credit or gift card, provided directly by the hotel. Advanced reservations are recommended for certain $100.00 Experience Credits and you should contact the hotel directly for more information and in order to obtain reservations, if required. If you are unable to utilize the $100.00 Experience Credit or do not use it in its entirety, no refunds will be provided, and the remaining balance will be forfeited. Back-to-back stays within 24 hours at the same hotel are considered one stay. Benefits shall be awarded once per stay. If the $100.00 Experience Credit and other benefits are not consumed during the eligible stay, no refunds or compensation shall be provided to you.

Room Upgrades

Room Upgrades are based on availability and only certain hotel room categories may be available for upgrade.

Daily Breakfast for Two

Daily Breakfast for Two is included and may be provided directly by the hotel or in the form of a gift card or credit.

Complimentary Wi-Fi

Complimentary Wi-Fi is provided, with the exception of select hotels, where Wi-Fi is included as part of a mandatory daily resort fee or is not available. If Wi-Fi and breakfast are included as a standard amenity of the hotel, no additional compensation or amenity will be provided to you.

Check-In/Checkout

Early Check-In eligibility is determined at time of check-in and subject to availability.
Late Check-Out eligibility is determined at time of check-in and subject to availability.

General

Both The Reserve Benefits and Hotel Collection Benefits are subject to change, availability, may vary by hotel and benefits cannot be redeemed for cash and may not be combined with any other offers. Benefits must be used during the stay booked and may not be used at a later date. Benefits are available only when you book with Citi Travel^® using your eligible Citi card. All bookings in the Hotel Collection and The Reserve are also subject to Rocket Travel by Agoda’s Terms and Conditions of Use for Hotels, Cars, and Attractions, above.

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